Is Anyone Listening to Me?!?

I have recently run into a problem with a company that I do business with. When I noticed there was an issue with my account, I contacted them the only way possible…through email. I stated my problem and the next day I receive a reply. Obviously an automated reply because if they had actually READ my email, they would have known that their response would not possibly solve my problem.

So I emailed them back. Said that I understand what they are saying, but I can’t go that item on my account activity list because the item isn’t showing up, so I can’t open up the item and click on “contact customer service for help with this item.”

The next day I got the exact same automated email back. Now I’m slightly irritated. I asked them if they even read my email. I can’t do what they are asking because the account item isn’t showing up. I can’t follow the steps they are telling me to take because not all the elements are available. Since there is only a small window of time to resolve this issue, I would really appreciate an actual response to my email instead of an automated response.

This morning…the exact same automated response. Ugh! I give up!!!